NTISthis.com

Evidence Guide: MSS407007 - Respond to a major non-conformance

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS407007 - Respond to a major non-conformance

What evidence can you provide to prove your understanding of each of the following citeria?

Define extent and nature of non-conformance

  1. Identify target performance prior to non-conformance.
  2. Determine commencement and expected duration of non-conformance.
  3. Determine impact of non-conformance on target performance.
  4. Determine impact of non-conformance on sustainability (ecology, economy and social) performance.
  5. Determine impact of non-conformance on maintenance performance.
  6. Liaise with customers to determine minimum acceptable performance during period of non-conformance.
  7. Define non-conformance in terms of customer requirements and target performance.
Identify target performance prior to non-conformance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine commencement and expected duration of non-conformance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine impact of non-conformance on target performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine impact of non-conformance on sustainability (ecology, economy and social) performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine impact of non-conformance on maintenance performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with customers to determine minimum acceptable performance during period of non-conformance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define non-conformance in terms of customer requirements and target performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine priorities and actions

  1. Develop possible responses appropriate to the situation.
  2. Determine possible timing of possible responses.
  3. Identify required resources for the responses developed.
  4. Evaluate possible responses and select or shortlist responses.
  5. Select responses and obtain necessary approvals.
  6. Organise resources, as appropriate.
Develop possible responses appropriate to the situation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine possible timing of possible responses.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify required resources for the responses developed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate possible responses and select or shortlist responses.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select responses and obtain necessary approvals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise resources, as appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify information needs

  1. Determine the information needs of stakeholders.
  2. Identify the sources of required information.
  3. Arrange to collect required information.
  4. Obtain authorisation to disseminate information.
  5. Report information to stakeholders, as appropriate.
Determine the information needs of stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the sources of required information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange to collect required information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain authorisation to disseminate information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report information to stakeholders, as appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement response

  1. Initiate response and establish data and information collection procedures.
  2. Analyse data and other information as it comes to hand.
  3. Determine progress of response to achieving required outcomes.
  4. Modify response, including deployment of resources, as required, to better achieve desired outcomes.
Initiate response and establish data and information collection procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse data and other information as it comes to hand.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine progress of response to achieving required outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Modify response, including deployment of resources, as required, to better achieve desired outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish plan to return to normal conformance

  1. Determine root cause of non-conformance and analyse to determine likely preventative measures.
  2. Develop remedial plan to eliminate root cause.
  3. Obtain sign-off from process/system owner for planned action.
  4. Implement remedial plan and establish normal conformance.
Determine root cause of non-conformance and analyse to determine likely preventative measures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop remedial plan to eliminate root cause.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain sign-off from process/system owner for planned action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement remedial plan and establish normal conformance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conclude and review response

  1. Conduct a debrief and complete reports as required.
  2. Evaluate and review response and procedures.
  3. Evaluate and document effectiveness of the response function and its interaction/communication with stakeholders.
  4. Recommend improvements to prevent a recurrence and improve response for other non-conformances.
  5. Communicate reports in accordance with company procedures.
Conduct a debrief and complete reports as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate and review response and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate and document effectiveness of the response function and its interaction/communication with stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend improvements to prevent a recurrence and improve response for other non-conformances.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate reports in accordance with company procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Define extent and nature of non-conformance

1.1

Identify target performance prior to non-conformance.

1.2

Determine commencement and expected duration of non-conformance.

1.3

Determine impact of non-conformance on target performance.

1.4

Determine impact of non-conformance on sustainability (ecology, economy and social) performance.

1.5

Determine impact of non-conformance on maintenance performance.

1.6

Liaise with customers to determine minimum acceptable performance during period of non-conformance.

1.7

Define non-conformance in terms of customer requirements and target performance.

2

Determine priorities and actions

2.1

Develop possible responses appropriate to the situation.

2.2

Determine possible timing of possible responses.

2.3

Identify required resources for the responses developed.

2.4

Evaluate possible responses and select or shortlist responses.

2.5

Select responses and obtain necessary approvals.

2.6

Organise resources, as appropriate.

3

Identify information needs

3.1

Determine the information needs of stakeholders.

3.2

Identify the sources of required information.

3.3

Arrange to collect required information.

3.4

Obtain authorisation to disseminate information.

3.5

Report information to stakeholders, as appropriate.

4

Implement response

4.1

Initiate response and establish data and information collection procedures.

4.2

Analyse data and other information as it comes to hand.

4.3

Determine progress of response to achieving required outcomes.

4.4

Modify response, including deployment of resources, as required, to better achieve desired outcomes.

5

Establish plan to return to normal conformance

5.1

Determine root cause of non-conformance and analyse to determine likely preventative measures.

5.2

Develop remedial plan to eliminate root cause.

5.3

Obtain sign-off from process/system owner for planned action.

5.4

Implement remedial plan and establish normal conformance.

6

Conclude and review response

6.1

Conduct a debrief and complete reports as required.

6.2

Evaluate and review response and procedures.

6.3

Evaluate and document effectiveness of the response function and its interaction/communication with stakeholders.

6.4

Recommend improvements to prevent a recurrence and improve response for other non-conformances.

6.5

Communicate reports in accordance with company procedures.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Define extent and nature of non-conformance

1.1

Identify target performance prior to non-conformance.

1.2

Determine commencement and expected duration of non-conformance.

1.3

Determine impact of non-conformance on target performance.

1.4

Determine impact of non-conformance on sustainability (ecology, economy and social) performance.

1.5

Determine impact of non-conformance on maintenance performance.

1.6

Liaise with customers to determine minimum acceptable performance during period of non-conformance.

1.7

Define non-conformance in terms of customer requirements and target performance.

2

Determine priorities and actions

2.1

Develop possible responses appropriate to the situation.

2.2

Determine possible timing of possible responses.

2.3

Identify required resources for the responses developed.

2.4

Evaluate possible responses and select or shortlist responses.

2.5

Select responses and obtain necessary approvals.

2.6

Organise resources, as appropriate.

3

Identify information needs

3.1

Determine the information needs of stakeholders.

3.2

Identify the sources of required information.

3.3

Arrange to collect required information.

3.4

Obtain authorisation to disseminate information.

3.5

Report information to stakeholders, as appropriate.

4

Implement response

4.1

Initiate response and establish data and information collection procedures.

4.2

Analyse data and other information as it comes to hand.

4.3

Determine progress of response to achieving required outcomes.

4.4

Modify response, including deployment of resources, as required, to better achieve desired outcomes.

5

Establish plan to return to normal conformance

5.1

Determine root cause of non-conformance and analyse to determine likely preventative measures.

5.2

Develop remedial plan to eliminate root cause.

5.3

Obtain sign-off from process/system owner for planned action.

5.4

Implement remedial plan and establish normal conformance.

6

Conclude and review response

6.1

Conduct a debrief and complete reports as required.

6.2

Evaluate and review response and procedures.

6.3

Evaluate and document effectiveness of the response function and its interaction/communication with stakeholders.

6.4

Recommend improvements to prevent a recurrence and improve response for other non-conformances.

6.5

Communicate reports in accordance with company procedures.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to respond to one (1) or more simulated/’war gamed’ major non-conformances and to:

define the nature and extent of the non-conformance (from the information provided as part of the simulation)

develop an appropriate, prioritised set of responses

collect and disseminate relevant information to the stakeholders

implement the response(s) to the non-conformance

develop and simulate the implementation of a recovery plan

debrief, capture learnings and make recommendations for improvements to responses.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to respond to a major non-conformance, including knowledge of:

identification of non-conformances and their consequences

prioritisation of business impacts based on key indicators, such as such as effect on error rates and defects, loss of or delay in supply of materials or components, loss or severe restriction of process capability, loss of transport from or to operational centre or process facility, unplanned increases in costs of materials or services, increases in the cost of finance/capital, and sudden change in regulatory requirements

prioritisation of responses based on business and customer needs, such as customer requirements, the philosophies and strategies of the organisation, HSE requirements, delivery, statutory and contractual requirements

negotiation methods

dealing with stress.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Major non-conformance includes one or more of:

a failure to receive a delivery

receiving a delivery which is out of specification

a failure of the transport system to make deliveries to customers or from suppliers

a problem in the process which fails to produce product or only produces non-conforming product

a major incident, such as a fire or loss of containment

a breakdown of critical plant/equipment

a commercial or legal problem which affects the ability to produce to requirements

excessive absences of key personnel due to illness or transport breakdown

a security situation preventing key personnel from performing their duties and/or deliveries being made

a major supply shortage or price increase.

Business impacts include one or more of:

sudden increase in defect rates

loss of supply of materials or components

loss or severe restriction of operational capability

loss of transport from process

increases in fuel energy costs

increases in the cost of finance/capital.

Performance includes one or more of:

production volume

product quality

production cost

sustainability and similar measures as appropriate at the team level.

Response to minimise the impact of the non-conformance on the customer includes one or more of:

supply from another source

production from other areas

agreements for reduced supply

agreements to accept different quality

short-term responses to cover immediate situation

different long and medium-term response

transition strategies where there are different strategies at different phases of the response.

Timing of responses include one or more of:

implementation following initial containment/stabilisation of situation (e.g. where the non-conformance is a major incident, such as a fire or loss of containment)

immediate initiation but delayed implementation (e.g. where the non-conformance is a breakdown of critical plant/equipment which will require repair/replacement before implementation)

immediate implementation (e.g. when the non-conformance does not prevent the response from starting or there is an alternative which bypasses the non-conformance).

Stakeholders include one or more of:

work team members

value stream members

other stakeholders internal and external to the team/organisation who are impacted by the non-conformance.

Team leader includes one or more of:

a person who has a formal, permanent role

a person who has an ad hoc role in facilitating the function of a team in a workplace.